Originally Posted by diabeticshoes1

I found this at a Kimpton property and called IHG, explained how the credit card terms do not state any exclusions and how this was breaching those terms. They blamed the property, I told them they needed to convert both of my credit card free night certificates to 40k pts each, which they did. They stated it was a one time courtesy, I told them I'll call back next year if the same issue exists. I was quite annoyed.