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Thread: Meals on Westjet flights in J, W, and Y cabins
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Old Aug 30, 2024 | 5:14 pm
  #344  
YYCguy
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15 Years on Site
 
Join Date: May 2006
Posts: 1,124
Originally Posted by FlyerJ
Flying today (8/30) in Premium.
  • No printed menu. Choices (chicken or lasagna) offered verbally by the FA.
  • Bun was warm and unpackaged!
  • The ordering-by-status-level remains odd … and needs some work. FA to me: “You get to pick first cuz you’re a Platinum. Do you want the chicken or the lasagna?”. Somebody from WS communications really needs to come up with a suggested script or some suggested best practices for recognizing frequent customers … something less awkward sounding and with a bit more polish than how it’s typically communicated.
Guest experience training is rolling out for all Cabin Crew next year, as part of their annual training, and hopefully appropriate language will be one of the topics!
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