Originally Posted by
Cledaybuck
Hilton doesn't need to know that. As long as you know his log in, you can transfer the points for free. Have your mother create an account and just wait the 90 or 30 days (see below) and transfer the points to her as long as you don't need them ASAP.
A new Hilton Honors Member can pool, transfer, or receive Points 30 days after enrollment providing they have activity on their account. After 90 days of enrollment, a new Member is eligible to pool, transfer, or receive Points regardless of their account activity.
Hilton Honors Members can transfer Hilton Honors Points to another Hilton Honors Member through Points Pooling or 1-to-1 transfer in increments of 1,000 Points and up to 500,000 Points. Each Hilton Honors Member is limited to sending no more than five hundred thousand (500,000) Points and receiving two million (2,000,000) Points via Points Pooling or Transfers combined per calendar year. Each Hilton Honors Member is limited to making six (6) transfers to other member accounts and six (6) Hilton Points Pooling transactions per calendar year. Invitations to join a Points Pool is not considered transactional. Transactions refer to the transfer of Points to another member account either through 1-to-1 account transfers or through Points Pooling.
OK, so since the transfer requires a death certificate they will absolutely know when he passed away. The procedure outlined on the Hilton Honors Web site also requires documentation that I am his executor, which I am not. My mother is.
We did what the call centre suggested we do, which is to provide the documentation and the number of a new account she just created. But I'd still like to understand why Hilton Honors has outlined the instructions the way they have. It cannot be an unusual situation in a married couple -- particularly an elderly married couple that only travels together -- that only one of the partners would have an account. And so I would expect it would be quite a common occurrence for one spouse who is a Hilton Honors member to pass away and leave a surviving spouse without an account of his/her own. Are they really trying to screw over widows/widowers? Cause if Hilton comes back and declines this request, I can guarantee my mom will be switching to Marriott for future travel.