My wife and I were flying to Madeira in club class this morning but did not make it. The flight was delayed twice and the departure board in the lounge kept showing gate A10 open. The flight was now due to depart at 1025 but at 0945 the board said go to gate. We set off immediately.
we arrived at A10 at 1000 to be told all the buses have gone, you are too late. She then phoned to say they are here unload their bags.
we reckon because the plane was late they closed the gate early.
after being passed from BA staffer to BA staffer we finally got flights on tomorrow’s flight to Madeira.
Apart from the anxiety we suffered there was considerable additional expense including a night in a Heathrow hotel and an additional charge of £70 to BA.
Do I have a reasonable complaint to BA. We were at the gate 25minutes before departure time.