Originally Posted by
JAXBA
Are you not able to access the PNR in MMB without logging in? With an existing PNR you'll need to update your passport in (1) your booking and (eventually) (2) your BAEC profile. You shouldn't need to be logged into BAEC to be able to update your booking in MMB, and updating your profile won't update your existing PNR anyway.
Update the booking now, worry about your profile later. YouFirst should be able to update the DOCS SSR in the PNR, even if they can't do your BAEC profile.
Spoke to You First again and although they did not manage to update my passport in my first call they have now managed to do this today. One problem resolved albeit I remain concerned that som
ehow the authorisation code was sent to my wife's mobile rather than mine when the only link between her and my accounts can be through our household account. You First have suggested what would seem to be a re-set that will clear all existing information held and are to flag this up to their technical team. Hope my Avios and Amex Vouchers don't disappear also!!!