Originally Posted by
Smiley90
Say you have a booking JFK-LHR-ZRH in J, you've booked the last seat on the plane. You now want to change this flight to JFK-LHR-MUC. A "change" would let you keep your existing JFK-LHR and just change LHR-ZRH to LHR-MUC. A "cancel and rebook" would require existing inventory for JFK-LHR, so probably wouldn't show up in your change screen because it's currently sold out (since you booked the last seat).
I'm guessing that this update is only applicable to AA-only awards and only those that are domestic only.
I have an AA-only award in 2 weeks on RDU-CLT-MUC and just tried to change it online just to see and it still says I need to call AA like always
And the change you mention (changing LHR-ZRH to LHR-MUC without losing JFK-LHR) has always been possible as it's a partner award, I just did a similar change 2 weeks ago, but you have to call. But in the current state of AA reps it may take 2 or 3 HUCA's as many reps just tell you "no changes are allowed" to any and all awards.
Maybe this update will force some kind of re-training on some of these agents...