Originally Posted by
verve
SOEP refused arbitration for a messed up flight via Germany - only start or end of journey in Germany gives them competence apparently.
I have had good success with the issue occurring on a flight from Germany on LH. It did not seem relevant that my trip had started at LHR
Originally Posted by
Yak40
It was different here - SÖP did not refuse arbitration. They must have asked LX to accept voluntary arbitration. In their reply to SÖP, LX states that „SWISS is not interested in a conciliation.“
Yes, they can do that ...