Originally Posted by
alanjudy
I have an business class award ticket booked for SFO-WAW (via YYZ on Polish) and returning Oslo-SFO (via Lisbon on TAP). I am checking for better dates or routing, and when I do see something available, I get an error all the way at the end on the checkout page when I click on "change flight". I called UA and they were able to manually change it, however, it took almost an hour of being on hold and then explaining to the agent what I needed.
Is there some trick to making this work better? Do I need to change one segment at a time? I am tempted to just cancel the whole thing and start over, but am afraid that the availability I'm seeing is "phantom". Any ideas? Your help is appreciated!
I have had very little luck changing award flights - even simple ones -- online with UA. I tried to do it this weekend because I wanted to move yup our flights to Japan to get here before the typhoon... Typically I would just book the new flights that I want and then cancel the old -- but the economy saver price went from 40k to 53k so I had no choice but to call since they issued a waiver -- and it took over an hour...
If you don't have enough miles to book another flight before cancelling you did the only thing that seems to work reliably -- calling in and giving up an hour + of your life...