Originally Posted by
xcfly
was there any gap in your original booking BKK-DOH-LHR-JFK booking? And now they are not happy with a 3-month stopover in LHR (or DOH?)?
I have thought that a pure date change could be completed by the agent on phone instantly without sending it to back office
The ability to price and reissue a change front office depends a lot on the type of booking, how complex the itinerary is and if the ticket was reissued before.