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Old Aug 27, 2024 | 11:16 am
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rjatyyz
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Canada's APPR Compensation from Emirates

Has anyone been able to claim Canada's Air Passenger Protection Rights (APPR) compensation from Emirates?

After a two year wait, CTA (Canadian Transportation Agency) has finally ruled in our favor and ordered Emirates to pay $$. The strange thing is that Emirates has been completely silent in the process run by CTA and I am worried they will continue to stay silent / ignore this ruling from the Canadian Transportation Agency. The Emirates global customer affairs email is in CC of all communication from CTA to me and them, so, they are getting emails. Example: during the process, there is a step where CTA Emirates had 14 days to respond to my submission but they never responded and the case moved to the next stage.

My original emails to Emirates (wo years ago) requesting compensation under APPR due to IRROPs (DXB to YYZ) were initially answered and then their customer service simply ghosted me. It seems Emirates has this policy to deliberately ignore legitimate claims and just hope passengers will give up. This is completely unprofessional and unacceptable.

I am curious if others have been able to receive compensation from Emirates after a CTA (Canadian Transportation Agency) ruling? And if Emirates continues to stay silent, what should be my next step? Send them a legal notice or something else? TIA.

Last edited by rjatyyz; Aug 27, 2024 at 11:23 am
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