Originally Posted by
Vusal
I have sent several emails to this address, but unfortunately, I have not received any response. It is quite disappointing for me, but I still hope to receive an email from Lufthansa Customer Service.
Sending emails will not speed up the process, you need to wait for them to respond to your first claim. You could try escalation to the official Lurkers at the top of this forum & provide them the reference number they sent you.