FlyerTalk Forums - View Single Post - Is the marketing or operating carrier responsible for a cancelation?

Aug 27, 2024 | 12:14 am

#4

olm022

Join Date: Apr 2006

Location: PRN

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Posts: 1,582

Quote:

Originally Posted by expataus

Was booked on BA403 (TLV-LHR) this week which was cancelled. Called BA who immediately offered a great replacement flight with another carrier.

After I accepted the agent saw the ticket had been sold by Iberia (with a BA flight number), then explained that BA had no responsibility to resolve my situation.

Iberia repeatedly have offered that I can swim to the UK and I should just accept a refund.

Now both sides say the other party is responsible
for EU/UK 261.

Can someone please explain to me why BA is absolved of responsibility if they cancel a flight when the ticket isn’t issued on BA stock?

If the flight is cancelled/retimed more than 24 hours before the original departure time, then it’s whoever sold you the ticket that has to resolve the irregularity. Once you are within 24 hour window from the original departure time, it’s the airline that causes the irregularity that should deal with all rebookings.

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