Originally Posted by
expataus
Was booked on BA403 (TLV-LHR) this week which was cancelled. Called BA who immediately offered a great replacement flight with another carrier.
After I accepted the agent saw the ticket had been sold by Iberia (with a BA flight number), then explained that BA had no responsibility to resolve my situation.
Iberia repeatedly have offered that I can swim to the UK and I should just accept a refund.
Now both sides say the other party is responsible
for EU/UK 261.
Can someone please explain to me why BA is absolved of responsibility if they cancel a flight when the ticket isn’t issued on BA stock?
Generally speaking, the operating carrier is responsible for providing whatever protections you are entitled to under UK 261. It makes no difference who sold the ticket. In fact, it does not even matter which airline code appears on the flight number. It's the operating carrier which is responsible. You should also investigate your rights under the Israel Aviation Services Law. Call BA back and escalate to a supervisor if necessary, if your review of the laws confirms that you are entitled to be rebooked on another carrier. Make sure you make the point that if there is an obligation to rebook, that obligation belongs on the operating carrier.
I do not know what your rights are under either law when a flight is cancelled on account of war.