Originally Posted by carrotjuice

I'm having a similar issue with MH redeemed from BA. ICN-KUL-SIN on 23 Sep, where MH39 ICN-KUL (01:00 departure) is cancelled. They offered MH67 (11:00 departure) which would arrive AFTER my connecting flight MH501 KUL-SIN was supposed to depart (at 07:50).

Did online chat with BA. The first agent said can rebook to another OW airline. So I requested for either CX or JL, because I needed to be back in SIN before late morning on 23 Sep. Then the chat dropped, and the second agent said they can only rebook to another OW airline if the flight was departing within 24 hours. Otherwise, BA can only rebook to MH (timing of the alternative flight already proposed, of course, wasn't convenient, and that's the earliest possible flight). Failing which a refund, which is a convenient cop out for the airline and the passenger is left scrambling on their own for another flight at now inflated prices so close to departure.

Going to call MH directly later, because I know of another relative who was offered another OW airline when the cancelled flight was within the same week. Seems what's offered as alternative restitution isn't consistent.