Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson VIP, FB Gold, LH Sen, Hertz Gold
Posts: 6,481
OP, did you raise a report at the destination airport when the case was first damaged?
When I raised the issue at LUX airport, the agent there was quite insistent that I'd done the right thing and it's important to report damage / missing bag at the destination airport to keep the claim and replacement quick.