Dear Sir,

I am writing about a recent failure of DL customer service in an IROP event wrt my flights booked under Conformation #: AAAAAA

My flight out of JFK was cancelled due to weather and rebooked the next day. The issue I had was poor communications from DL caused me to needlessly wait at JFK for 7 hours.

First failure was that we were directed to use the service desks located in the airport to rebook. The crew should have explained we could do that or call. The line at the desk was hours long while the call was quick. Second failure was that the status of our bags was not explained to us casing us to wait around to insure we did not leave them. It was not until hours later an agent informed us they wold be on the flight the next day.

Additionally on the rebooked flight the next day there was mechanical delay causing a miss connect and arrival at final destination 4 hours later than the rebooked schedule arrival.

After this difficult 40 hours I feel your offer of XXX sky miles not a reasonable compensation for my travel discomfort.

Thank you,

Everything else in the OPs version causes the reader to be miss-directed from the actual issues that DL may address.