FlyerTalk Forums - View Single Post - Website offered full credit card refund for cancellation; gave me an eCredit anyway
Old Aug 26, 2024 | 9:44 am
  #13  
bloc0102
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5 Years on Site
 
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 592
Originally Posted by MSPeconomist
Seat upgrade fees (as opposed to the cost to upfare to a higher cabin class) generally aren't refundable when you voluntarily change flights.
This changed a bit ago, seat upgrades are now refundable:

Paid upgrade seats are:
  • Typically changeable and refundable, depending on the fare rules of the original booked ticket
  • Not eligible to be transferred to a new flight or itinerary
  • Unavailable for purchase once the check-in window for the flight has closed
If you need to cancel, you may receive an eCredit* for the value of your paid upgrade if you cancel your flight before the 24-hour check-in window opens.**

In some cases, customers with Special Service Requests (SSR) on their reservation are not eligible for post-purchase upgrades such as exit row seating, to ensure they are assigned to a seat that meets the needs of their request.

*Excludes tickets booked in Basic Economy.
**Applies to Delta-operated flights canceled prior to the 24-hour check in window only.

https://www.delta.com/us/en/need-help/support-seats
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