Originally Posted by
DrMilano
According to David Boies (Delta’s lead outside attorney for the CrowdStrike matter) “Delta has achieved its industry-leading reliability and service due, in part, to investing billions of dollars in information technology.”
Of course legal counsel will often indulge in spin. IF Delta has invested a lot on IT, one or both of two things must be true: either they mis-spent or they were utterly incompetent in using the system. The fact that AA and UA recovered rapidly and Delta floundered says it all. And remember that during COVID, Delta floundered as well, cancelling many flights at the last minute while its competitors managed operations vastly better. Delta on the other hand did manage to roll out a pronoun policy.