Originally Posted by
stant
their terms say you can use a flight credit for 5 pax on the same pnr?
Yes, it says so on the Trip Credits page.
Maximum per reservation: 8 for up to 9 passengers booked on aa.com; contact Reservations for more than 9 passengers
https://www.aa.com/i18n/customer-ser...vel-credit.jsp
Call back and read it to them if necessary, and if they don’t know how to do it, find someone who can. Or better yet - why not redeem yourself on AA.com?