Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GFL, Mucci Diamond!, HH Diamond, Radisson VIP, FB Gold, LH Sen, Hertz Gold
Posts: 6,485
Don’t know if it’s status based but 2 months ago I had a damaged case LHR-LUX, reported at LUX and got a ref number, reported to BA the next day and had a replacement case from K2 in 8 days. Cheap case though which may have helped