FlyerTalk Forums - View Single Post - AA seat map for purchased flight matches the next day seat map availability view

Aug 24, 2024 | 10:24 am

#8

Blumie

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Join Date: Aug 2003

Location: MSY, BJX, QRO; previously NYC, BOS, AUH

Programs: AA EXP, 6MM

Posts: 18,335

Quote:

Originally Posted by UALOneKPlus

Thank you.
To be sure, I tested booking a new flight on this itinerary on 11/14, and sure enough, in the booking process, the available seat maps match my assigned seat map.
So it seems AA website has a glitch showing the 11/14 real seat map on 11/15 pre-purchase view. I assume it's showing a different day (maybe 11/13?) seat map for the 11/14 pre-purchase seat map.

Given this test, it appears that expertflyer is wrong, since I am not able to buy the seats that experflyer says is available, directly on AA website.

I'm curious, if expertflyer had been correct, what is the best course of action to follow up with AA to remedy the incorrect seat assignments? AA elite customer service won't see the expertflyer view in this case, as they only see the assigned seat view.

I just booked a dummy flight and was offered the exact same seats that expertflyer is showing. As usual, expertflyer (which shows only the data that AA is feeding into the system; the same date that, for example, travel agents see) is entirely accurate.

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