Originally Posted by
Van_Looy
That's one of the reasons LH is by far the least likely airline I am traveling with these days. I'm even starting to forget what Heimat tastes like.
Now there is a hidden benefit
.
On the claim, LH Customer Service is just conveniently forgetting which flight had the delay in this case, so even without invoking the interesting EUCJ ruling, this is rather clear cut for duty of care and for compensation one needs to wait what "extraordinary circumstances" LH will conjure up to still not pay that part.
Either way, OP should remain firm and challenge and if needed file a case with SOEP in Germany or so. Good luck.