So I have news.
On the security side, my son said the boarding process was a real Poop Show, and no one checked his passport at the gate as he boarded. I can only imagine the number of rules that they broke on that one, and have no idea why they would short cut their process. Crazy.
On the positive side I have already received an email back from a real person at AC on my demand email as the BP photo didn't make it to them. Stay tuned.
EDIT: Got an email acknowledging receipt of the BP, and asking me to be patient while they ‘request further information from Airport LAX’. Oh to be a proverbial fly on the wall in that correspondence!
Originally Posted by
RJAdventurer
I would be curious if the exit was recorded since AC has no record of it. If AC has no record of it, I have a feeling USCBP doesn't have it either. They can only know what the airlines give them since there's no exit checkpoint in the US.
See my latest post regarding the lack of passport check at the gate. Crazy
Did he login to free or paid wifi? Maybe there would be some record of that.
and maybe Google time-line...though I'd assume a tech savy individual could get the times and places to show up retroactively...
Unfortunately, no wifi purchased, but it would be a great piece of evidence if he had.
Originally Posted by
guv1976
I think that this is bad advice. The roundtrip ticket was an Aeroplan redemption (see Post #1), and the OP purchased the replacement one-way ticket for his son, who then used it. The problem is that the OP should not have had to buy a replacement ticket in the first place, but that's not the basis for a chargeback.
Yeah, upon reflection, I think the Small Claims Court would be the way to go.
Originally Posted by
Jagboi
Gotta love the lawyers in this group. Great read.
Originally Posted by
canadiancow
"Maybe he took the AA flight that left at the same time"
(I, again, want to make it very clear I support the OP, but this is AC we're talking about...)
I unfortunately suspect this will have to go to court, and I'll be absolutely thrilled if it doesn't.
The initial response from them is promising. Continuing to deny he was on the flight just defies all logic even if there is no definitive proof.