Oh one arrived overnight. "AC Adjustment". For which one??!?! No idea. Great job guys, amazing.

A correction, and an explanation. After more than 10 attemps using the "request" forms and receiving silence or refusals, I started using the email addresses. That went on for 10 more times, without any result. I submitted 4 requests via Customer Relations, no reply. The FAQ says don't ask the concierge they cannot help. So I mailed anyway, laying out the story so far. They said they cannot help (of course). I explained then who do I ask next, do I reach to management level? They said they cannot help, but they will try. Well, when they try, they absolutely can help. 5 of the 6 corrections have now landed in 2 days. I feel bad using the concierge for solving a small problem like this, but it needs to be solved (thresholds at stake).

What a mess. Someone higher in AC should fix this to take pressure off the concierge so they can do what the concierge services is published to do. It should not take multiple layers of special case handling, and we are SEMM, so lesser tiers cannot get resolution. It is sad. I suspect a ton of people are getting robbed of their threshold crossings.