Generally, for one's very first rental as a gold member (including PC) you have to go to the gold booth for them to physically verify your license and credit card. This is generally a very quick process, but can be frustrating if you were looking forward to finding your name on the board, going straight to your car, and driving off. Bottom line, just like with Avis--if your name isn't on the board you have to go into the booth to have them look you up and figure out what's wrong.