Is the splash page you see one of a AA plane in mid-flight during a sunset? Both my account and Mrs. Pickles were locked out entirely of the AA website (desktop version) for a while (a few weeks). I do attribute that to overzealousness in searching for partner award inventory. It's back to normal now, after I started searching without logging in (only way to search at that point) and then using the mobile app for the actual purchase (which was working fine).