FlyerTalk Forums - View Single Post - ORD Polaris Lounge renovation discussion --what, when (29 Apr 25?), alternatives, ...
Old Aug 21, 2024 | 6:46 pm
  #22  
zrs70
FlyerTalk Evangelist
Conversation Starter
All eyes on you!
25 Years on Site
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,906
Originally Posted by dkc192
I suspect the answer will be no, but we don't really have any priors on this question. You'd need a memo/bulletin going out to agents positively advising that long-haul itineraries to/from/via ORD are eligible for a change fee and/or add/collect waiver, and I'm just not convinced that UA would be this generous over a lounge closure.

If not, you'd be relying on agent and supervisor discretion, which is basically a nonstarter. They don't know and could care less about what happens with one lounge and the impact on passengers.

Furthermore, even if there was such a waiver, you'd almost certainly need PZ on your desired new routing to stay in J.
Well, I called two days ago and was met with a "no." I escalated, and the agent's supervisor said "no" as well.

I called again today, and the agent changed it without a problem. And yes, the upgrade space was already available.
zrs70 is offline