FlyerTalk Forums - View Single Post - BA New Website [Two factor authentication code sent to partner's mobile phone]
Old Aug 21, 2024 | 10:06 am
  #4  
charlesrhona
All eyes on you!
15 Years on Site
 
Join Date: Mar 2009
Location: 16 Miles From ABZ
Programs: BA Silver
Posts: 557
Took matter up with You First as I have a booking to Australia coming up and the reason to access this booking was that I needed to update details of my new passport. Got a very pleasant lady who tried to change my passport details but was unable to. When the problem first occurred I was given the opportunity to have a code sent to my e-mail address rather than it going to my wife's mobile. This gave me access to my account but when I tried to update my new passport details I was taken to a screen that stated the following:
"you are already logged in with a different account. You will need to log out and log in again to access a different scheme"

She has undertaken to flag this up elsewhere within BA by e-mail and to call me back within 2 days. I gave her screenshots of the page in question. Will keep this thread updated as soon as I hear anything.

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