Originally Posted by
Radtel
Last year we flew YVR – LHR – BLQ. The LHR – BLQ part was cancelled. BA ground agents told us that we would be sent out the next day. We found (on line) several flights that went (one stop) through to BLQ. The agents were not interested in putting us on one of those.
It's policy, not law. However BA may have to pay compensation if other airlines are available but they choose not to rebook on to them. But usually the Engagement Centres will be happy to rebook on Lufthansa or the several locations in Italy within easy reach of BLQ. If it happens again, read the Signposts thread and/or contact this forum.