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Old Aug 20, 2024 | 2:18 pm
  #72  
eddiechacha
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Join Date: Apr 2021
Posts: 15
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Wanted to provide an updated FHR letter from the Palazzo as of August 2024 (formatted review coming later)

Importantly, they heard folks complaining and added Grand Lux Cafe back in, as well as the Capri Pool restaurant, Spritz, and a highlight for some, Starbucks. I know my last stay after it was Bouchon/Bakery or in-room only, my in-room experience included upsells that weren’t clearly explained, so that may also have been a reason why the other places are back.

The champagne is gone, but honestly the delivery of it was hit or miss enough that they likely wanted it gone anyways.

Keep this reversal in mind if other places decide to make annoying moves - they can be goaded into bettering.

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