FlyerTalk Forums - View Single Post - No refund/rebooking for missed redemption flight?

Aug 20, 2024 | 9:43 am

#7

BA or bust

Join Date: Jan 2005

Location: UK

Programs: Mucci. And BA Silver– previous awards - Gold 13, Silver 7, Bronze 4.

Posts: 7,774

Quote:

Originally Posted by YacozA

I'd call back and try again.

This is well within BA Conditions of Carriage 3c4

Quote:

Originally Posted by GXWBA

I called again and the agent insisted that there wasn't anything he could do to change it since I was marked as a no show, and suggested I reach out at ba.com/complaints. I pushed back, saying I have only received generic responses from there (which is true), and asked to either be transferred to or provided the contact details of someone who could help. After a long hold, he said that the case has been escalated to a supervisor, and I'd receive a call back within 30-45 mins. Still waiting 90 mins later.

If no call back yet, try again and ask the agent you are talking to go and actually read CoC 3c4 as YacozA has pointed out. And if they don’t budge ask to speak to a supervisor to explain why they are not adhering to their own published CoCs.

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