FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
As to what it cost DL to deal with this transaction. It would cost:
1) $100 since that is what they wanted to charge to change a flight last year
or
2) $50 since that is what it costs to change a ticket today
or
3) $10 since that is what it costs to call and book a flight today
or
4) Lots of time/money for the agent, since they are so busy outsourcing to other countries to save some money.
hmmmmm.....
Reminds me of the time that cingular sent me a bill for 25 months in a row showing a balance of $0.51.
Imagine what that cost them?