Originally Posted by Jaden_Liu

I joined the QR student club when I was a student, and satisfied all the requirements for the "tier upgrade" (two single flights, graduate certificate, etc.) as per the TC on its website. Yet QR denied my request for the upgrade. I am so furious and would like to know if there is any chance I may make a formal complaint. I have tried to communicate with their customer service many times, and even if they believe I was eligible to be upgraded, they could not help since they said it was the decision from their "headquarter".

Please, any advice will be appreciated!