Originally Posted by
rrz518
My desired outcome is contingent on the cause of the problem.
There has been no flight cancellation.No equipment change....nothing that would explain this. Delta's response thus far has simply been "We don't know".
"We don't know" is not an acceptable response.
Once the root cause of the problem has been established, then we can determine corrective measures.
Lying to me is not an option and has made the issue worse.
Then I'm not sure what your end goal with your FT post is. I've asked key questions that could possibly begin to provide some insight and you've left those unanswered. I and others have also given you other advice on potentially solving the problem at hand (that may or may not be relevant based on the answers to those questions). You're unlikely to get the "why" behind your specific situation here on FT because even if there is an answer out there, the person who would know it probably wouldn't be able to share it.
Again, I can completely understand your frustration and I can empathize and sympathize with your position because I've been there myself too (and in worse situations such as being bumped out of J down to Y in advance schedule change), but it's a far question to ask whether you're just venting as a way of venting off the anger (understandable) or if you're looking to actually try to solve the problem here because it sounds like it's just the former. You said the 9:55 PM flight has no desirable seats but I show a fairly wide-open seat map with plenty of aisle seats in the forward section (including plenty in the 2-seat sections) that you should be able to select as a PM, assuming you booked this ticket in a way that would allow you to select those seats with your PM benefits and seem to match what you initially stated as being desirable versus what you viewed as your seat being downgraded.
Originally Posted by
rrz518
Of course it matters. The fact that they are concealing speaks volumes.
If you're okay with being lied to by a company like this that's your business, but I don't accept it.
You've left key questions unanswered that may or may not mean you're being "lied" to and with a company of 80,000 employees, it's unlikely every employee knows the "why" behind every decision of the company. The agents you're speaking with on the phone aren't in route and fleet planning - they're just focused with helping rebook you and dealing with limited information passed to them on their end.
We're trying to help with the limited information at hand but anyone's ability to help is limited by your giving of limited information and your being more focused on venting rather than the resolution.