"That's when they were so uncomfy. They were like, 'We actually can't check you in. You've been permanently banned,'" she said. "Of course, I very genuinely don't know why. I'm very confused, I'm starting to tear up."

Shocked, Wright asked why she had been banned, which the employees would not reveal. She said that they instead told her "You should know why," which she thought was "the craziest thing to say." Wright asked again to know why and the employees refused still, though Wright could tell they "felt really bad."

...
Wright said that she eventually received an initial response via email, but that American Airlines ceased correspondence afterward, even as she sent three follow-up messages. She continued her attempts to reach airline officials and appeal the ban, even pulling "the emails for the directors of three different departments at American Airlines."

"My mom also had her lawyer send a letter to the legal department, and that's the only time that I actually ended up hearing back from them," Wright said. "I'm pretty confident that if I had never pushed harder they would have like just continued to be unresponsive, which is kind of wild."

It was through the response to her lawyer's inquiry that Wright finally learned the reason for her ban: she, a lesbian, was accused of having sexual relations with a man during a flight.

"It was kind of funny once I actually got the e-mail saying why because at that point it was just so ridiculous," Wright said. "It's obviously not me."