FlyerTalk Forums - View Single Post - Turkish Airlines Passenger Rights Issue - Need Advice
Old Aug 16, 2024 | 5:47 am
  #9  
ftsgi
 
Join Date: Aug 2024
Posts: 4
Update on our Turkish Airlines booking issue:

First, thank you all for your helpful advice and insights. I wanted to provide a quick update on our situation:

1. We've been in contact with Turkish Airlines directly. After multiple transfers, they informed us that since our booking was made through an agency (Oojo), they can't assist us with any changes directly.

2. We've now reached out to Oojo (the booking agency) via email, explaining our situation and asking for:
a) Confirmation of the 32+ hour itinerary if it's our only option
b) Exploration of any possible alternatives with shorter travel times sooner to still make it back on or before original return date

It seems our situation is somewhat different from typical Turkish Airlines bookings due to the agency involvement. We'll update again once we hear back from Oojo.

Thanks again for all your help.
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