Originally Posted by
carrotjuice
This is head-slamming laughable. Ridiculous customer service who can't even read their own press release.
Originally Posted by
jch636
We have 5 pax. I probably should have called the SQ Singapore call center, as my 2 attempts at calling the SQ US call center were not that helpful (the first one told me to wait 7 days for the flight to be reinstated even though I told him repeatedly that the entire route was cancelled). The best solution they could agree to was rebooking on SQ25 (JFK-FRA), but the agent indicated that they were looking at Saver award availability. I agree with your other comment - SQ's onboard service is great, but customer service with rebooking or award travel is pretty lackluster compared to even U.S. airlines. From some other datapoints, it seems like those who booked SQ through Aeroplan are much better off. Aeroplan is willing to rebook impacted passengers on Emirates, while those of us who booked directly with SQ can't even use Star Alliance partners for rebooking.
I've learnt the hard way to only ever interact with their Singapore call center & actively avoid the US one.
Higher likelihood of getting a reasonably competent agent (even if they no longer seem to be SIN based) & potentially better escalation paths.
Agree that Aeroplan seems to be managing this much better than SQ.
One of the posters here said they were offered an economy ticket on a partner for the domestic connection, but SQ flat out claimed "no availability" when I asked them for a similar accommodation.
In fact I now recall the agent even saying something along that lines of no flights operating on EWR-IAH! I guess my last few business trips on a major UA hub-to-hub route were imaginary
