Originally Posted by
Stranger
In these scenarios, the online rebooking tool, and also agents I might have interacted with have normally protected the upgrade (with agents I would make sure that was indeed the case and they would confirm - note that I have access to the SE priority phone also). This regardless of upgrade inventory availability.
This has absolutely not been my experience, and I am talking about a sample of 5 to 10 times - except for one SE agent. To be clear, I am not talking about less than t-24 after check-in. I am talking about schedule changes, though sometimes only a few days before departure.