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Old Aug 14, 2024 | 1:16 pm
  #482  
izzik
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Originally Posted by Dr. HFH
Are you certain that you spoke with the RTW desk 800-247-3247? I've been using it for years and have never run into an agent that didn't have a reasonably good understanding of the rules. Is it possible that you called during off-hours and the call was routed to a regular agent? (I have no idea if the RTW desk calls are sent to regular phone agents when the RTW desk is closed.)
I believe when you call after hours, you get a recorded message that the desk is closed and that's it.
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