Originally Posted by
Slothtastic
Basically what I went through with them over the phone so it looks like as of now options are pretty limited. I think the main issue in my booking was that it was saver and all the other available award flights were advantage. It sounded like had I purchased an advantage fare they would have just swapped me as a courtesy but since it was saver>advantage the only option they gave was a refund/transfer with more points.
HUCA Perhaps?
I had a Saver award for our family of 4 going IAH-MAN-SIN R/T in Jun/Jul 2025. Just basic SQ KF status - I'm primarily a UA flyer.
I called the Singapore number and my agent had no problems rebooking us to a SFO outbound and EWR inbound flight.
Neither flight had Saver availability when I checked the website, but there was no pushback to changing the booking (TBH - I was expecting they would ask me to top up to an Advantage award, try to charge a change fee etc.).
I also got the sense that they could've rebooked us on a partner ex-IAH if it was just 1 J seat, but couldn't do it for 4. So rebooking had to be on SQ metal via one of their US gateways.
We really enjoyed the easy access to SIN from IAH, and are very sad to see the end of this flight.