Originally Posted by
demue
Fair, but especially with corporate rates it can be a struggle and more often than not it supposedly doesn't work even though corporate rates (proper ones, e.g. Corp Gold rates for a specific firm, I'm eligible) aren't excluded.
This makes the CSU somewhat questionable in value at this time for my case. Booking a "safe" rate type would defeat the savings I could gain. E.g. IC Osaka I'd pay double to triple if I book the best flex rate versus our corporate rate to get what, maybe 1 King Jr Suite at 57 sqm versus 50sqm Premier room as AMB upgrade.
So overall, while case specific, I can understand why folks can be a bit frustrated with CSUs. YMMV.
I haven't had any issue with Corp Rates, whether straight negotiated rates or Gold general rates.
Using the CSU's with points bookings makes points bookings much more worthwhile too.
Maybe my contrasting experiences with SPG/Marriott have softened me up but I find the IHG CSU is great and would be improved only by being able to apply it online.