Originally Posted by
Slothtastic
I didn't have the luxury of "what ifs" in this case. The flight was one of many over the course of a longer trip that was planned so there was essentially no wiggle room for adjustment to schedule. They might have come through and offered something better to me had I waited, or they could have offered nothing and I missed out on the only currently open flight available to me on that day, and been far worse off for it. I will keep an eye on this thread and if others seem to have better luck I will reengage with them. Given my tight schedule though I am glad that I have piece of mind and a solution that isn't going to impact the rest of the trip.
If departing from an alternative US city is acceptable to you, then call again and ask the CSO to escalate to someone in Krisflyer / Rev Management to release new seats while honouring the original rate. If you ask the frontline CSOs, you'd get only their standard answer. It's their own cancellation, thus their responsibility to make you whole in the least disruptive manner possible to your travel itinerary.