I've often been accused of being one of the dimmer bulbs in a high-wattage world. Consistent with that analysis, I have a very dumb question:
Why the hell did the phone agent issue a new ticket instead of just changing the outbound departure time? Given that it was full-Y, couldn't it be changed without complete reissue?
Anyway, it's a funny story. DL spends at least a quarter of its own money (CC flat charge) to collect a dime.
Would the agent have allowed Bruce to just drop off the dime at the airport?
