Originally Posted by
olm022
Received yesterday August edition of HONsider with these updates:
1) As part of a restructuring process, as of July 1 the Cabin Crew Management has been reorganized and belongs to the department of Chief Customer Officer Heiko Reitz. In future, everything that has a significant impact on the customer experience will be bundled into one area of Board responsibility: hospitality, catering, brand experience, and much more.
2) Reminder that if I don't have PA, I should contact LH to get one assigned;
3) Some blah blah about "authentic exchange" with customers because "It is our understanding and the core of our promise of service to you to be an attentive host" and "we also receive feedback via the HON Circle Relation Managers, but also through personal contact, which shows that this standard of service has not always been maintained during the recent operationally challenging times." So, let us see what comes out of this, if anything.
4) Reminder that "As a HON Circle Member, you now have the opportunity to use the First Class Lounges of Lufthansa Group airlines when flying with Eurowings. This applies regardless of which airline issued your ticket and which fare you are booked on. However, please note that the limousine service and access to the Lufthansa First Class Terminal are excluded."
5) A notification that "now you can enjoy unlimited free FlyNet® Premium internet access on all short- and medium-haul flights on Wi-Fi-equipped, A320-type aircraft."
6) Updates about MUC refurbishment, with "The Fast Lane for HON Circle Members, First Class passengers, and Senators is now located on the north side of the security checks" and that chocolate is now supplied by Chocoladefabriken Lindt & Sprüngli.
I will test wi-fi option next week, as this week it did not work and asked me to pay for anything above free messaging. Crew knew nothing about the free premium for HONs.
i can confirm that high speed internet is free for HON for a while now. I was quite surprise 10days ago, when it suddely showed 4mbit speed for something when I used it