Originally Posted by
malda
Well, I have no idea what they told to Peter1012. Regarding our flight, they told us they have delivered full cargo of baggage that they did not load the day before and that it was one of the delay causes. They also missed a slot on departure, they told us we will be waiting around 1,5 hour, but they received a slot 15-20 minutes later (1hr 10min earlier than they announced). Total delay on arrival was 3hr 36minutes.
They told me, that the part of delay was not caused by the airline and the rest is just under 3 hrs. What a bull**it. Now Idid not get any reply for 2 weeks. There is 6 weeks rule IIRC, if there will be no more answer from their side, I will ask bulgarian CAA to cooperate.
That they did not load luggage on a flight the day before, and the delay you as a result of having to bring it in, and missing their slot time as a result can't in any possible way be extraordinary. That's just normal poor operations.