FlyerTalk Forums - View Single Post - New Air NZ Website/Dashboard (August 2024)
Old Aug 12, 2024 | 12:13 am
  #79  
johnnyfive
30 Countries Visited1M10 Years on Site
 
Join Date: Jul 2011
Programs: NZ Silver
Posts: 335
Has anyone noticed their seat assignments disappear during the update? Mine have all gone. The problem is I was Gold when I booked and selected the frequent flyer seats, now I'm Silver so they are not available. I waited ages to speak to someone and they told me "Sorry, I can't help you. You'll have to pay for seat assignments now." Wonderful customer experience... NZ is the terrible at accommodating or compensating passengers. It's never their fault eh? If only we had more competition. Anyways, I'll live.
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