Originally Posted by
SusanDK
I've had an issue with a Hampton Inn this week for which I've requested a refund for the night's rate or, alternatively, I would be satisfied with HH points in the value that the room could have been booked that night, had I done so instead of paying cash.
The area manager of the property says he is issuing a BMG certificate for a future Hampton stay and will not budge on an alternative option. I'm not happy about this because I assume it will have an expiration date, will require a more difficult booking process (phone reservation?), and is only available at a Hampton. If he won't issue a cash refund, then I think HH points are preferable since they don't expire and I can book online with any Hilton-branded property.
Are my concerns correct that a BMG certificate would expire at some point? How does one go about using it? We usually book day-of reservations while road-tripping, rarely in advance.
There are advantages and disadvantages.
It is true that BMG will take time to arrive (few weeks), it is valid one year from the issuing date and valid only at the specified brand.
However, the good aspect of a BMG is that it has no value denomination, so it can be used for any rate even if far more higher than the original rate for which you are compensated (within the brand).
Any flexible rate booked online (no problem with last minute booking) will work, present the BMG at the reception and that's it. You will even get HHpoints on this reservation as for the property it is a normal flexible rate that will be billed to Hilton Corporate.