Thank you for taking the time to share your honest feedback with us. Your comments are valuable in helping us identify areas where we can improve. Keep in mind that our properties are individually owned and operated; therefore, only the hotel decides whether they accept points or not for stays. We cannot guarantee that they will have availability as this fluctuates during multiple seasons. If we can be of assistance, let us know. -Vilma.
Originally Posted by
gregorygrady
daisydog123: Vilma (the chatbot) is lying to you (this also conveniently answers the question 1 post up asking if Choice lies or rather is incompetent, the answer is actually "BOTH"). Availability at Montage is not "constantly changing", rather Montage Laguna Beach has never been available going back the nearly 20 years of this partnership. Heck, I posted about the zero availability at Montage way back in 2007:
https://www.flyertalk.com/forum/8672527-post12.html
I have since checked for award availability at least annually and never found a single date available. I would absolutely LOVE for the Social Media Team of chatbots to prove me wrong though and find ANY DATE OF THE ENTIRE YEAR when an award room is available at Montage.