Originally Posted by
blue_can
Is the TSA Precheck logo supposed to show on the mobile boarding pass? For some reason it is not showing even though I have a KTN in my profile. Is there a way to delete and re-load a new mobile BP that may help pull it in? Or any other suggestions to resolve?
When you purchase your ticket it grabs your KTN/PASSID from your profile at that time. So, lets say you purchased this trip months ago (when you didn't have precheck) and then you go into your profile today to add it in - it won't apply to your existing trip you have. You have to go to that trip and edit the traveler information for it to it to show up. If it STILL doesn't show up there then you probably should call customer service for help.
Just relaying exactly what my wife went through with this recently and this is the process she had to take to get it to show.