Originally Posted by DataPlumber
Either CX has changed its policies toward OWEs recently or someone is feeding you a line of garbage. (If you are calling AA for the seats it is clearly the later). FWIW, with an AA award ticket, you still call CX for seat assignments. I have reserved row 86 with no issues.
BTW, I prefer 86A/C to H/K. H/K are further up, such that you will need to crane you neck >90 degrees to see out the window.
On certain routes, CX blocks off 86A/C/H/K for some reason. If they are not blocked off, anyone can select those seats. If they are blocked off, only CX may request for them and they will only accept requests from MPC members.